Return & Refund Policy

This Return & Refund Policy details the terms and guidelines for cancellations, returns, exchanges, and refunds for products purchased on avoraix.com.

1. Order Cancellation Policy

Orders can be canceled free of charge at any point prior to fulfillment and dispatch. Once a tracking number has been generated or the order has been handed over to the shipping carrier, the order cannot be canceled. In such events, please follow our return process after receiving your package.

2. Return Eligibility Criteria

To uphold safety, quality, and hygiene standards, avoraix.com accepts returns primarily for qualified product issues. Returns are eligible under the following criteria:

• The item is verified to be defective or damaged during shipment.
• An incorrect item was delivered that differs from your order confirmation.
• The return request is submitted within 30 calendar days of package delivery.
• The item remains in its original packaging with all attached materials intact.

Ineligible Items: We do not accept returns for non-defective items, opened or used merchandise, or packages returned without prior written approval.

3. Reporting Damaged or Defective Goods

Please inspect your package upon arrival. If your parcel arrives broken, defective, or incorrect, report the issue within 48 hours of receipt by contacting us at support@avoraix.com.

Your email should contain:

• Your original Order ID / Invoice Number.
• High-resolution photos or videos demonstrating the defect or damage.
• Clear photos of the shipping label and outer packaging.

4. Pre-Authorized Returns & Instructions

All returns must receive written authorization before being sent back. Packages returned without prior confirmation will be rejected at our warehouse facility.

Once your claim is authorized, our support team will provide complete instructions and dispatch address details:

Return Address:
128 Olympic Ave
Buffalo, NY 14215
United States

5. Return Shipping Fees

• Store Error / Defective Items: If the return is due to a damaged, defective, or incorrectly sent item, Avoraix will cover all return shipping costs.
• Customer Error / Address Issues: Refused deliveries or shipments returned due to incorrect buyer addresses may incur adjustments to cover carrier shipping charges.

6. Product Exchanges

Exchanges are processed for defective or damaged items, subject to stock availability. Upon inspecting the returned product, a brand-new replacement will be dispatched. If a replacement is unavailable, a full refund will be issued instead.

7. Refund Processing & Timelines

After your returned package is received and inspected at our warehouse, we will notify you of the claim status via email. Approved refunds are credited to your original payment method within 7 to 10 business days.